Customer Service

Delivery and Returns

We hope you love shopping with us. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order.

Returns and Replacements

We want you to be completely happy with your Parakeet order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Merchandise by Mail

Prior to returning equipment please request a Return Merchandise Authorization (RMA) from Parakeet.  Ship the RMA form and all product parts to us.

Please allow 10 to 14 days for Parakeet to process your return.